Terms & Conditions

1. Acceptance of Terms

By using our website or engaging our concierge services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, you should discontinue using our website and services immediately.

2. Our Services

Ghanis Concierge provides premium lifestyle and concierge services including, but not limited to:

• Luxury Travel Planning
• Hotel Reservations
• Restaurant Bookings
• Airport Meet & Assist
• VIP Transportation
• Event & Entertainment Bookings
• Corporate Concierge Services
• Personal Lifestyle Assistance

Service availability may vary depending on location, third-party availability, and operational requirements.

3. Bookings & Reservations

All bookings are subject to availability and confirmation from our partners. We reserve the right to refuse or cancel any booking if necessary due to operational, legal, or security reasons.

4. Payments

Certain services require advance payment or deposits. Payment must be completed before confirmation unless otherwise agreed.

• Prices are subject to change without prior notice.
• Applicable taxes and service charges may apply.
• Payment processing is handled through secure payment providers.

5. Cancellation & Refund Policy

Cancellation policies vary depending on the service provider, hotel, airline, restaurant, or event organiser.

• Refund eligibility depends on supplier policies.
• Late cancellations may incur charges.
• Non-refundable bookings cannot be refunded.

6. Client Responsibilities

Clients agree to provide accurate information when making enquiries or bookings.

• Valid identification where required.
• Accurate travel information.
• Compliance with local laws and regulations.
• Respectful behaviour towards service providers.

7. Third-Party Services

Many concierge services are fulfilled by trusted third-party partners including hotels, airlines, transportation providers, restaurants, and event organisers.

Ghanis Concierge acts as an intermediary and cannot be held responsible for delays, cancellations, service quality, schedule changes, or circumstances beyond our control caused by third-party providers.

8. Limitation of Liability

To the maximum extent permitted by law, Ghanis Concierge shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or concierge services.

9. Intellectual Property

All website content including logos, graphics, text, images, branding, icons, and design elements are the exclusive property of Ghanis Concierge unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or published without prior written permission.

10. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Website Usage

Users agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access.
• Distribute malicious software.
• Interfere with website functionality.
• Copy website content without permission.

12. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time. Updated versions will be posted on this page with the revised effective date.

13. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of the jurisdiction in which Ghanis Concierge operates.